We recently encountered this problem on a Surface Laptop 4, but we've seen reports that it can also occur on Microsoft's other laptops, from the original Surface Laptop to the Surface Laptop 2 and Surface Laptop 3. For more info about other gestures, see Touch gestures on Windows. Unplug your charger and everything shall be normal again. We also suggest, if it's possible, that you try another working Surface Pro 4 keyboard/touchpad and see if the same issue occurs. 1) The issue continued on Surface UEFI. Here are some steps you can try to resolve the intermittent touchpad problem on your Microsoft Surface Pro 7: Check Touchpad Settings: Open the Settings app. Any advice would be greatly appreciated. Also, right click (touch pad bottom right corner) doesn't work any Jun 5, 2024 · That means it works by detecting tiny electrical charges from your fingertips when you touch it. 3-run recovery tool . Your laptop needs an exchange. Click this link and follow the steps provided on how to fix common Surface problems using the Surface Diagnostic Toolkit. For Windows 11 , go to Settings > Bluetooth & devices > Touchpad and open Mar 2, 2024 · Run Surface Diagnostic Toolkit. Often I need to restart the computer but it keeps happening. when charger is connecting mouse cursor is jumping. If it still doesn't meet expectations try adjusting settings, like Touchpad sensitivity. This is best done with Feb 6, 2019 · Hi, The left and right "click" function of my touchpad do not work anymore. Clean a dirty touchpad carefully using laptop cleaning wipes or isopropyl alcohol on a soft cloth. Jan 21, 2019 · My Surface Pro 6 (i5, 256 GB) trackpad was functioning fine last night, but today it frequently lags and freezes. Let us know how it goes. When I re-install this driver, it stops working. Here are the steps I have taken to troubleshoot this: It was recently wiped and reset back to factory defaults then upgraded to the latest build. Everything is just slow. Recently got a Surface Pro (2017) and ordered the attachable keyboard and for the most part it works fine. I moved the Surface 3 charger about a meter away and now I can use the touchpad while charging. The trackpad and keyboard on your Surface Laptop 4 might not be functioning for a number of reasons. Kind regards, Janette_Z Surface model. I have been rebooting the whole tablet, I have checked the device manager (mouse and others), my drivers all seem to be updated and running. Here is what I did : - In the mouse properties I've changed the pointer speed (enhance pointer precision not checked) and it did affect the touchpad speed. I have to then connect a usb mouse to shutdown. Did you find any other solution? Jun 7, 2015 · I have an absurdly irritating issue with my Surface Pro 3 that is intermittent, and I've never noticed a cause for it. There Feb 20, 2019 · 3. Went to the site, downloaded surface Image, installed on USB and restored original image. This is to remove the driver completely. I have tried restarting, turning off all tap to click options. We suggest the steps below to troubleshoot: • Run the Surface Diagnostic Toolkitand check for Windows update. The touchpad on the left side of my Surface Pro 4 was unresponsive for quite a while. The issue started again (as the touch screen drivers got reinstalled). Show more commands (like right-clicking) Tap the touchpad with two fingers or press down in the lower-right corner. I’m sure you have read about other laptops with the trackpad clicking issue, solved with partial disassembly, or alcohol, or a little warmth. DISABLING HID compliant touch screen driver is the only way to touchpad to work fine BUT it stops touchscreen from working. • Check the settings, Go to Settings > Devices > Touchpad and select Reset. Jan 31, 2022 · Thank you for reaching Microsoft Community. Jan 24, 2023 · If both keyboard and touchpad not working in UEFI, then this is more likely a hardware problem. The trackpad is useless. Jan 1, 2021 · The issue could be related to software driver issue. Usually, we’re so busy doing work that we fail to realize some of the simple issues are caused by our own doing. 3 Inch Surface Pro 7 Plus, Surface Pro 7, Surface Pro 6, Pro 5, Pro 4 Compatible with Type Cover Keyboard(Keyboard not Included) 4. my windows and surface firmware is up to date. It behaves like sometime the cursor moves with two fingers rather than scroll. Nov 25, 2013 · My Surface Pro seems to have a specific sort of touchpad hyper-sensitivity: It works fine when just typing, but as soon as I place the cursor somewhere (for instance on a word that I wish to change or re-type) the cursor jumps all over the place, sometimes even "selecting" a paragraph and deleting it when I touch a key. But I really would like to be able to use the touchpad. I changed the trackpad sensitivity settings, restarted the pc, ran the diagnostic tool, and it still acts the same. Step 3: Press and hold the volume-down button while you press and release the power button on your Surface. com) Change touchpad sensitivity. Oct 7, 2017 · I have a problem with type cover's touch pad when charger is connecting. I tried uninstalling and reinstalling drivers which I downloaded from Microsoft's website. Scroll. Jan 25, 2019 · 3. Then click the link next to Surface Laptop studio 2 then click Download on the next page. Feb 13, 2019 · Hi guys, I've read up on loads of threads about the touchpad issues on the surface book but no matter what I try I can't solve the problem! It's a really weird case where everytime I move my laptop or adjust the screen, the keyboard and touchpad freeze completely and I have to reboot! Sep 18, 2022 · Surface Pro 4 - touchpad/touchscreen not working When I restart computer, touchpad and keyboard is not working. Place two fingers on the touchpad and slide horizontally or vertically. 2: USB Recovery Image Mar 27, 2020 · Hello All, I am using Surface Pro 7 with its type cover. I found I was able to fix it by disabling two finger zoom in settings for the trackpad. Dec 27, 2018 · It is possible that your Surface device is experiencing phantom touch issue. . 4 days ago · Confirm that the trackpad is connected correctly. Jul 13, 2020 · Omnpak Microsoft Surface Pro 7 Case,Protective Case for 12. Nov 4, 2021 · First attach your keyboard or Surface type cover, and go to Start > Settings > Devices > Touchpad. Use Windows Update to keep your Surface Pro X drivers and firmware up to date. All my Windows software is up-to-date with 1909. However, it will surface (no pun intended) again after additional use of the Surface. Please Help!!! upvotes May 13, 2024 · How to use Surface UEFI - Microsoft Support If they keyboard/touchpad works in UEFI, it shows that the keyboard does appear to function, and there may be a driver or Windows driven issue. Go to Windows Settings > Devices > Touchpad. If you use a touchpad that connects through USB, check that both ends of the connecting cable are fully plugged in. Nov 29, 2018 · The Surface Book and Surface Pro 4 features a new glass-finished trackpad that is easily the best feeling one to date for a Windows PC. - Run the System File checker. Even the lightest touch on the trackpad triggers the haptic and starts dragging. For the touchpad driver, please check in Device Manager. Mark Surface Pro 6 Trackpad issue [PRO6] I noticed that my trackpad on my surface pro 6 does not work. It seems like at times, the left-click is automatically activated without me physically doing anything (prime example is when I can drag selection squares upon restarting my Tap touchpad. Apr 7, 2020 · I'm not entirely sure about the origins of this issue; I can type on my keypad and scroll on my trackpad with no issues. ;I'm sorry to hear about the dead spot you are having of your Surface Pro 7 typecover touchpad. If touchpad and keyboard work in UEFI, I would recommend resetting your device using a USB recovery drive. Please observe the performance of your touchpad. Nov 2, 2023 · Hi JM_Surface, Thank you for posting in Microsoft Community. The problem was evident before I installed any application software. This will fix any hidden issue on your Surface device. 3) Issue stopped as soon as I uninstalled it. The right and left keys works but the cursor wont move. Nex, we will download the driver pack on your Surface device. We suggest the methods below to troubleshoot this issue: - Run Surface Diagnostic Toolkit and check Windows Update. Let us know the results after doing these steps. I went back and rolled back all the drivers. Actually, I have the same problem and by following the steps below fixed my issue, Try to Roll back the driver: -Press Windows key + X -Go to Device Manager -Expand the Mice and other pointing devices -Look for the Touchpad driver (usually Synaptics or ELAN) -Right-click and Update -Look for "Browse my computer for driver May 29, 2020 · 1-surface pro cover type has been replaced with new one without any difference. even maybe 5s. I have downloaded the most recent updates and restarted, with no improvement. Jun 21, 2016 · I've fixed my problem thanks to you but it's really weird. I am having trouble with clicking and selecting. Sometimes there is no curser at all. I used the Surface Diagnostic Toolkit and all seemed fine. Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support. And obviously the touch screen stopped working. Please follow on-screen instructions posted. 4-updated with last firmware and windows 10 . All the latest updates are installed. First steps if your Surface Type Cover or Keyboard doesn't work. It also features reliable wireless • Note: If prompted with a checkbox stating "Delete the driver software for this device", check it then hit Uninstall. I have already updated, uninstalled mouse and touchpad drivers and restarted , downloaded updated msi drivers and restarted. However, I can't find the option to download it. Oct 14, 2020 · Issue happens to be the electricity supply improper grounding. the surface pro screen is getting a line of white ghost circles accross it. HID compliant touch screen driver/Touchpad issues. Jul 22, 2024 · If you notice that the mouse pointer automatically moves in a certain direction when you are not doing anything, you need to first identify what is causing the problem: The touchpad of the keyboard is faulty. Its happens almost once in every 15 mins and it is getting me frustrated. See Creating and using a USB recovery drive for Surface - Microsoft Support. Surface Pro 4 Touchpad Issues I'm getting an issue which is hard to replicate and was wondering if anyone else was having the same issue. today I stumbled again upon this problem, that the touchpad of the typecover stops registering my motion after 1-3s. The cause of the defect remains arguable, but the Surface Pro owner community members troubleshooting this problem have settled on it being a problem with the display hardware, and it's thought to be brought on by heat. It has stopped allowing me to drag windows around, highlight text, move images in word, change column sizes in excel and drag files to other locations (so all things that require me to click and drag). You can download the hotfix 3165497 from this article. Open Windows Settings > Devices > Touchpad. I am having an issue with cursor jumping, I was able to partially fix this by hiding the cursor while typing, however this only works with word and not online. Dec 29, 2017 · starting out of the blue my touchpad which came with my Surface Pro 4 stopped working. Microsoft support recommends reattaching the cover, getting the latest updates (have them), or restarting the machine. Expand Taps then adjust the Touchpad sensitivity settings. Detailed behavior of the ghost points: Nov 28, 2016 · The problem with my Surface 4 Pro is that the ability to scroll with two fingers on my touchpad, as well as the ability to use the touchscreen to scroll, frequently stops working. Apr 24, 2024 · Check experience with the customer. Generally, you can avoid Surface Pro keyboard problems by making sure you have the right Nov 26, 2017 · I already: restarted, shut down, made sure all available Windows updates were installed, checked that the best driver was already installed, tried adjusting the touchpad's sensitivity - to no avail. Since last 1 month the touch pad of the surface type cover is not working intermittently. It began doing this before I connected to WiFi today. So I disable Intel Precise Touch Driver and keyboard and touchpad starts working but touchscreen stops working. Jul 29, 2024 · A hardware defect in the Surface Pro 4 is the most common cause of the Surface Pro screen shaking and flickering. Also, you probably saw this incident with a Surface that would be resolved only when tilted - probably a debris issue : Microsoft Surface Laptop Touchpad not clicking Mar 26, 2017 · Restart your Surface and the driver should re-install automatically. Scroll down then click on the Reset option. I've removed and re-installed the lastest Surface firmware package. Use these drivers and firmware to prepare your custom images for enterprise deployment, or to repair problems with custom installations of Windows on your Surface Pro 4. Surface Typing Covers have a two-button touchpad that supports gestures and works like a mouse. To open Device Manager, type device manager in the search box on the taskbar, then select Device Manager. Scroll down then click the Reset button. Update touchpad drivers. Download the driver package for the Surface Pro 4 device, and when it is fully downloaded, double-click and open it, which will directly redeploy the drivers in the Surface Pro 4 device. May 14, 2016 · I have gone through about 4 different glass screen protectors thinking they may have something to do with the terrible touch response of my surface pro 4. May 22, 2024 · And the “w” doesn’t work. Aug 19, 2019 · My surface pro 6 is just a month old and the touchpad stops working sometimes. Also, I slicked the machine and reinstalled a clean copy of Win10 and it started up with the same problem. I would have to either restart or detach and reattach the keyboard always for it to work again. Can anyone please provide this hotfix. For hardware issues, normally, the next step would be device replacement. Another surefire solution for the Surface 4 keyboard not working problem is to run the keyboard troubleshooter and restart your PC afterward. The Surface Arc Mouse, designed for the latest Surface laptops and 2-in-1 devices like the Surface Pro 9 and Surface Laptop 5, is notable for its ability to snap flat for maximum portability. any help? I had troubles with the touchpad from the start, they disappeared for a while and I thought it was because of the massive amount of updates at the beginning. After months of torturing, i decided to reinstall from scratch my surface pro 4. Now when I unplug my power cord I pretty much have to use the touchscreen or my surface pen because the trackpad is practically useless (doesn't respond to clicks) and the mouse cursor moves either too slow or Nov 17, 2018 · But on the Surface Pro 6 at least, there is no touchpad settings, just mouse, even though it doesn't have a mouse so, I have no idea where to turn this off or whether you can actually turn this off at all. Dec 9, 2015 · The problem was under my desk, the charging unit was next to another charger. If you're experiencing Surface touchscreen issues such as touch not responding on part or all of the screen, multi-touch gestures not working or your Surface Pen not inking, touch behaving inaccurately, your Surface experiencing "phantom" or "ghost" touches, touch being slow to respond, or not knowing how to disable touch on Surface, here are some solutions you can try. Note: not Windows update. Download the driver and firmware for Surface, choose Surface Pro 7 and click download on the next page. May 19, 2018 · I've been having a problem with my touch pad recently. Could be a bug this problem. 3: Update drivers and firmware. Step 2: Insert the USB recovery drive into the USB port on your Surface. Terrible fix since now I have to pinch the screen to zoom but at least I can use the trackpad to move the mouse. Dec 12, 2021 · -Download the driver and firmware for your Surface, choose Surface Pro 6 and click download on the next page. Aug 22, 2018 · I originally did a reset of Windows 10 Pro when that failed I went and rolled back to Windows 10S. This has been something that I've more or less gotten used to, because scrolling can still be done with the arrow keys or by using the cursor to grab the scroll bar Thanks for the post and I wonder if this still remains a problem on newer Surface Pros like 8 and 9. A dead battery or charge problem can create a lot of Surface Pro 4 problems. Apr 22, 2020 · I believe its a 'touch' issue for me. Surface Diagnostic tool doesn't come up with any errors. Anybody have any idea why this happens? Did the surface diagnostic toolkit. Problem is gone for now. There are some solutions you can try. I have read about a hotfix for some of the other devices such as the surface Mar 19, 2024 · Faulty drivers and connection problems can cause the Surface Pro 4 keyboard not working issue. I ran the Surface Tool Diagnostic and it has detected that my touch screen has a problem: I couldn't draw the spiral and it didn't detect my ghost touch either. 2. Well today I was playing around with the desktop resolution and changing it up and what do you know reverting it back to native res fixed it! Nov 10, 2020 · i have conmected my Surface to a separate touch cover in the store and the same problem exists, so it isnt a problem with the type cover or touchpad. Surface Pro 4. Feb 8, 2024 · Recently my surface pro 9 is lagging with everything. This could be related to a keyboard software driver issue. msi file. Surface Pro X. The touch screen of the Surface Pro 9 is subject to interference, such as electromagnetic interference or heat interference. It contained several changes from earlier models, including 10th-generation Intel processors and USB-C connectivity. When I uninstall HID compliant touch screen driver, it starts working again. Sometimes my Surface Pro 4 touchpad stops working when I resume from sleep. Touching the screen to do anything is a severe pain. Omg! So I had the same issue with a newly purchased SL4. Then the mouse pointer gets dragged back to one making the use of a dual screen near impossible. However, many users reported that their touchscreen didn’t work as expected. The mouse cursor will randomly stop moving for about 2-5 seconds. Updating or reinstalling your touchpad drivers in Device Manager may help solve the problem. Swipe with three fingers up on the Jan 24, 2018 · Thank you for providing additional information about the issue. Expand Human Interface devices and look for the HID-compliant touchpad. Thanks. Apr 9, 2020 · Check if the touchpad allows regular control of the mouse arrow. Jan 8, 2023 · Already did a full reset but didn't solve the problem. So all good for the touchpad I thought. Moving the mouse mouse pointer with the touchpad works fine. It will work sometimes but it will freeze up and the mouse will not Dec 29, 2022 · I'm sorry to hear about this issue on your device. Sometimes there are other problems with the touchpad as well, but the issue with the click function is most persistent. To do this, go to Device Manager > Mice and other pointing devices > right click touchpad driver > select Disable > select Enable again and restart device. Open Device Manager. thanks Jul 11, 2020 · What I'd like you to do to initially troubleshoot this issue is to run the system file checker to check if there are corrupted system files that are just looping around causing this kind of issue to exist. However, there is one issue that many users notice when . The other charger that was causing the problem, is a replacement charger for an MS Surface Pro 1. Restarting the device seems to have no impact. I've removed the mouse from device manager and then ran Scan for new Hardware. Have reset the spro4 to remove any programs and apps that I had installed. SDT can often fix most software and driver issues. Download the driver and firmware for Surface, choose Surface Pro 7 and click download on the next The TouchPad on my Surface Pro 7 is having problems . Place two fingers on the touchpad and pinch in or stretch out. It is a great product with ease of access its main aim. 2-SP7 has been tested with diagnostic tools . please help me to solve this problem. 228) Thanks. Sep 1, 2018 · So here is the situation, when my surface pro is plugged into the charger my trackpad and cursor latency is slightly off but manageable. The keyboard is fine but the touchpad only work intermittently. Now having said that. Go to Download drivers and firmware for Surface and download the . Nov 21, 2023 · Causes of Surface Pro Keyboard Problems . After checking, just select Exit > Restart now. This toolkit resolves the most common Surface issues. - Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support If your touchpad isn’t working, it may be a result of a missing or out-of-date driver. Second, I thought it was the mouse I had. You can check Surface touchpad use and settings (microsoft. Is Microsoft doing anything about these issues? Is there a class action suit anywhere on this issue? Mar 15, 2021 · Back in October of 2019, Microsoft released its Surface 7 Pro. Access, download, or run the Surface app and the Surface Diagnostic Toolkit to help find and solve Surface problems. This may happen when there is a problem with the touch screen calibration of the device. Troubleshoot Surface Type Cover or Keyboard. If the touchpad is part of the keyboard, such as with the Type Cover on the Surface Pro and Surface Book, ensure that the keyboard is completely connected to the tablet with no foreign objects obstructing the connecting prongs. • Check the specific OS build of your Windows Settings > System > About. - Try adjusting the touchpad sensitivity and see how it goes. No changes regarding trackpad function have been observed following the update. Aug 27, 2018 · Surface Pro 4 Mouse Cursor Problem I am using surface pro 4 for more than 1 year and for the last 10days, the mouse cursor is not working. Even reset the touchpad in settings, but then the mouse cursor disappeared. Problem was that it also affected my usb mouse and it was way too fast for it. If so then Microsoft has a serious engineering problem. Mar 22, 2018 · I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds. I have restarted the Surface Pro (5), checked for updates, reinstalled the driver and cleaned the connectors on both the Surface and the cover repeatedly. Kind regards, Lavenia Jun 18, 2020 · Surface touchpad not working, no cursor at times, or freezes. I will be fine for about 15 mins then the touchpad stops working (keys work) also the touchscreen stops working. Jul 18, 2018 · How to Fix Surface Pro 4 Wake Problems. I can't highlight text with it other than double tapping on a single word. After a few minutes the touchpad locks up then works again, then locks Sometimes it locks for a few seconds, other times for minutes. The steps on this page apply to the following devices: Surface Book 2 and later, all Surface Go models, Surface Laptop 3 and later, all Surface Laptop Go models, all Surface Laptop Studio models, Surface Laptop SE, Surface Pro 7 and later, all Surface Pro X models, and Surface Studio 2 and later. Please proceed to the next steps below: 1: Reset Touchpad settings. I have been through the online help up to the point where it suggests a system reset. Check Settings. These gestures work with all Surface Type Covers and the Surface models that have a touchpad. Apr 17, 2024 · Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center . So I've had to buy an external keyboard and mouse which makes traveling with it difficult. but nothing works. Dec 21, 2019 · My Surface Pro 4 touch pad stops working sometimes. It randomly starts to The problems began to occur before installing the recent Creators Update. Dec 17, 2023 · Next, we will download the Surface diagnostic toolkit. First, I thought it was the TouchPad - I have removed the TouchPad entirely. Jul 8, 2018 · I have a surface pro 4 which I am using with a moko keyboard. If anyone knows if its possible to turn off the input lag on the surface, please reply if so and how. Mar 31, 2020 · With the first Surface Pro I received I tried the step of resetting the machine. I am aware that you're experiencing issues with your Surface Laptop 4's trackpad and keyboard. Feb 17, 2023 · See: How to use Surface UEFI - Microsoft Support for the steps on how to get to the UEFI settings. It is shifting towards the right side of the screen and cannot be controlled via touchpad or screen. Should you have further questions, feel free to respond on this Aug 26, 2020 · I have a surface pro 7 and surface cover. The ZIP file allows you to selectively install or deploy individual drivers. Feb 6, 2019 · This issue would happen to me regularly and because I travel a bit this would be the single most frustrating quirk about the Surface Pro 4 that I have encountered. Feb 12, 2024 · I understand that you're experiencing issues with your Surface Pro 7's touchpad on the keyboard. Show all open windows. Note :arc bluetooth mouse working fine without any issues ,only the problem with Surface pro type cover touchpad mouse cursor freezing when charger Surface Pro 4 or Surface Book Battery Drain Issues: Turn Off Windows Hello If you are experiencing battery drain issues follow these steps to turn off Windows Hello: Open up the Start menu then tap your user account picture (or search for Accounts ). Find the serial number on your Microsoft or Surface device. This driver pack is the hardware update on your Surface. One issue though when I have the Type keyboard attached and the Surface Pro is plugged into its charger, the cursor moves all over the place on its own as soon as you put a finger on the touchpad. I understand how concerning it is to have such problem. Change the touchpad settings. I found that the touchpad would frequently be active upon the startup of my Surface Pro 7 I7/512. Asside from the touchpad all tests where successfull. EDIT. What troubleshooting steps you had already performed? In the meantime, kindly install and run Surface Diagnostic Toolkit. - Install the drivers package. This is extremely poor quality on Microsoft’s part and I am very unhappy. If that doesn't work, use this two-button shutdown process to make sure your Surface turns off completely: 1. What troubleshooting steps you had already performed? Here are the few things we suggest you do: 1. - If you have a friend or a family member who is using a Surface Pro try using their keyboard and see if it has the same issue. Jul 27, 2022 · 2] Make sure your palm isn’t resting on the touchpad. Have you tried to connect another type cover on your Surface? or have you tried to connect your type cover to another Surface Pro 4? 4. The keys on the type cover still work, just no responsiveness from the touchpad. 2: Run Surface Diagnostic Toolkit and check Windows Update . Get the new unit, and realised it's a design flaw in the Alcantara model. Any help please Sep 4, 2020 · Under the Settings->Devices->Touchpad is an option to disable the touchpad when a mouse is in use. Solution #1 worked for me in most cases except in the cases where I had no access to the Surface Dock. Dirt, particularly grease, on the touchpad surface or on your fingers can prevent the capacitive surface from detecting input. I have tried uninstalling driver, restarting my device, whole nine yards. Zoom in or out. It is a 2-in-1 detachable computer with a touchscreen and a keyboard. Please choose the . Mar 19, 2018 · Step 1: Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds). Explore its features, learn how to change touchpad settings. Aug 25, 2022 · In some cases, the Surface Laptop keyboard may stop responding entirely. . Cheers. Feb 17, 2023 · Click not working on the touchpad (surface laptop 4) - Microsoft Community. the surface pro is getting quite warm. To try to resolve these issues, you can begin by following the steps below to get the latest updates, detach the Type cover or keyboard, force a restart, reattach the Type Cover or Keyboard, or confirm connectivity. Select Start > Settings > Update & Security > Windows Update . The pen also seems to work fine. 4. Aug 7, 2024 · If this is not the case for you, Let's try a few steps to see if we can resolve the issue: - Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support - Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support Aug 23, 2023 · See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft. It worked fine until stupid windows update updated my drivers as well INTEL HD 520 and other drivers. The install Dec 11, 2017 · Read: 12 Surface Pro 4 Tips for New Owners Which Surface Type Covers Are Compatible with Your Surface Pro. We have followed all the online help suggestions for fixing the touchpad issues, everything is updated as per suggestions. • Connect the charger to the device and check if the touchpad issue still persists. Do this for both drivers. Technical issues associated with the Surface Pro keyboard are usually cause by connectivity issues between the keyboard and the Surface itself, software glitches, or the incorrect touch keyboard settings being selected in the Settings app. It’s strictly within the machine. When I restart I lose functionality of the whole trackpad until I use the touch screen and then it will start working. May 29, 2018 · Please help! Been having a continuous annoying problem with the touchpad when connected to my surface pro 4. Sep 29, 2023 · Windows Users: In Windows 10, open Settings > Devices > Touchpad and change Touchpad sensitivity in the drop-down menu. I tried Sony's touchpad calibration tools, reinstalled HID drivers but nothing worked. Jan 9, 2019 · Go to Surface Diagnostic Toolkit select Windows 10 Home or Windows 10 Pro then follow onscreen instructions. In this case, since you have done reinstalling Windows, can you also please confirm if your touchpad works in the UEFI? See How to get to the UEFI settings on a Oct 3, 2019 · The issue can be fixed with a hard reset and occasional soft-reset. The second setting might address a complaint I’ve heard before where the mouse “jiggles” or “jumps” while typing. You can buy those replacement components for Surface devices released on or after April 9, 2024 for a minimum of 3 years after the end of the device’s production in the following countries or regions: United States, Canada, Australia, New Zealand, Taiwan, the European Economic Area, Switzerland, and the Sep 28, 2023 · In Touchpad > Advanced gestures, you can take more control of three-finger and four-finger movements; select from a wider range of options for each of these movements: tap, swipe up, swipe down, swipe left, and swipe right. If the touchpad works fine on the UEFI screen, there may be a driver or Windows driven issue. Got it replaced, thinking it was some unit defect. It's like clicking and dragging does nothing at all, the mouse keeps moving. Try disabling and re-enabling the touchpad driver. It appears that after the last upgrade to the surface pro 4, my touchpad doesn't work anymore. But still, I appreciate your time and effort in trying to fix the problem. 5. The first thing to solve this issue is to check the functionality of the hardware. And the touchpad is dicey and sometimes failing. This issue really messes with my computer, the touchpad stops working and it keep selecting the windows it lands on. Please Mar 14, 2022 · My Surface pro 4 is not responding properly due to the Ghost touch issue. Its been around 5 months with my surface pro 7 with type cover and surface pen. And I'm also surprised that why is this problem not being talked about more since it's a hardware problem so it should theoretically appear on all Surface 6 & 7s. Go to Settings > Devices > Touchpad and select Reset. Jul 6, 2020 · Please try these steps to troubleshoot the issue: 1: Reset Touchpad settings. Not because of this issue but because it was being given to another person to use. I end up using the touchscreen instead of working with clicks and mouse-via-touchpad / trackpad, as it doesn't respond properly. 6 out of 5 stars 2,638 Mar 5, 2024 · It could also be time to replace or upgrade your existing mouse to a modern version that is designed for versatility. - Touchpad works fine in Safe mode -Fresh installation of Windows 10 temporarily fixes the issue BUT soon as connect to internet, drivers automatically update themselves and the problems back. the cursor is lagging, and slow. Tested the keyboard on my other surface pro 4 i7 Keyboard and touchpad both work fine on that device. When I move the arrow over a button or link and click, nothing happens. When restarted the touchpad works as normal for sometimes hardly 5 min minutes and then stops working. Sep 10, 2021 · Sorry about that trackpad, @Lesley B. Since you already reinstalled the touchpad drivers and the issue still persists, we suggest that you run the Surface Diagnostic Toolkit. When you navigate to Touchpad > More touchpad options, the Mouse properties window opens. Oct 7, 2019 · The problem seems to be described by the Microsoft Support team here: Surface Pro 4 or Surface Book experiences "phantom" touch input on the screen. Check experience with the customer. The if the Touchpad is turned off for some reason, it obviously wont work. However, the Surface Pro 4 is already out of support and discontinued. Oct 14, 2022 · Surface Pro 4 is designed and marketed by Microsoft. But the last one seemed to be working fine, then the problem returned. More touchpad settings. You should see the Surface logo. Restarting usually does the trick, but it's obviously very annoying to About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright Oct 7, 2021 · I have a brand new, loaded Surface Studio Laptop and my trackpad is stuck in drag mode. Apr 24, 2020 · I am working on a Microsoft Surface Pro with Intel Core i7-6650U running Win10 Pro 1909. Since you have mentioned that you already replaced the keyboard, does the issue still persist on the replacement keyboard? 4. You can change touchpad settings to turn the touchpad on and off, reverse scrolling direction, turn gestures on and off, and more. Touchscreen is functional but won't register contact on the taskbar. Go to Devices > Touchpad. A very temp fix is to Jun 25, 2019 · Im using a surface pro with a doc and dual screen one monitor one surface pro screen. Mar 12, 2022 · - Touchpad works fine in Safe mode-Fresh installation of Windows 10 temporarily fixes the issue BUT soon as connect to internet, drivers automatically update themselves and the problems back. Feb 22, 2013 · Finally have my Surface Pro 128 and love it so far. Pay special attention to the two options marked with the arrows. If the issue persists, re-image the Windows system using the USB recovery process. It has occurred twice where my touchpad on my type cover would stop working, but all the other keys on the touchpad are still functional. Feb 15, 2020 · Whatever mouse you are using, you can follow the steps below to fix erratic mouse issue, Clean Boot to fix erratic mouse issue : I actually read an online article about it and figured out that performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the erratic mouse issue. I have that box unchecked to disable the touchpad when I'm using my Precision Mouse. Clicks made on the touchpad do not work. The replacement components available for Surface devices are listed above on this page. I was attempting to adjust the sensitivity of the cursor, however there are no options to adjust the trackpad in the settings. Open Windows Settings > Bluetooth & Devices > Touchpad. Make sure your Surface Pro 4 has a charge if it doesn’t turn on. It mostly starts when I am using Words, or Power point. Link. The problem is very easy to reproduce. Aug 17, 2021 · Cursor keeps disappearing on my Surface Pro 6 touchpad. Dec 9, 2017 · My Surface Pro 4 is 100% up to date and screen calibration does nothing. 4) Restarted the computer. Tapping, gestures and moving the cursor around all work normally. Over the last few months, the Touchpad from time to time keeps hanging, gets stuck and the cursor disappears. com) for more details. This tool will ensure that you have the latest driver and firmware updates on the Surface and also check for software issues that may be affecting the device's performance. Select Start > Settings > System > Recovery. - Force your Surface to restart: If you have a Surface Pro 5 or later, Surface Book 2-3, or any model Surface Laptop, Surface Go, or Surface Studio: Select Start > Power > Shut down and wait for your Surface to shut down. You don't have to even move your finger the cursor just shoots all over the place. Press and hold the power button on your Surface until the screen turns off (about 30 seconds), then release it. Select Touchpad tab, and click Touchpad Sensitivity drop-down box to adjust it's sensitivity level. msi file that matches your current OS Build and click Next. I read on Microsoft website that there is a hotfix 3165497 available to fix this issue. Boot your Surface to UEFI and check if problem persist. Using an external wireless mouse works fine. We suggest performing the steps: • Run the Surface Diagnostic Toolkit and check for Windows update. If your touchpad isn’t working, it may be a result of a missing or out-of-date driver. Do not restart the Surface yet if prompted. If it still doesn’t meet expectations try adjusting settings, like Touchpad sensitivity. Although the hotfix doesn't exist anymore, the solution via screen calibration did not work for me. The cursor is jumping and dancing around once I lay a finger on my touchpad. ) Press and release the power button to turn your Surface back on. The only issue I am having with it is the touchpad is giving me bad phantom inputs. Thanks, Danno Use these drivers and firmware to prepare your custom images for enterprise deployment, or to repair problems with custom installations of Windows on your Surface Pro 4. I know the touchpad works in the bios area after doing a volume up-power button reset, but when windows starts the touchpad stops. touch screen is lagging. Hey, I'm having the same issue. Sometimes, in the middle of use, my Surface Pro3 Touch Cover touchpad enters a bizzare state: The touch screen works normally in all respects. Step 4: When the Surface logo appears, release the volume These gestures work with all Surface Type Covers and the Surface models that have a touchpad. To open Device Manager, enter device manager in Search on the taskbar, then select Device Manager. This is the driver for the touchpad function. I am here to help and let us both isolate the problem. Check the specific OS build of your Windows Settings > System > About. The touchpad is currently non functional but the keyboard works fine. 2) I then uninstalled the HID-Compliant Touch Screen drivers. my mouse works fine when I connect it to the device and my type cover touchpad also works on other surface pros. Any ideas of how to go about troubleshooting? Hardware: Surface Pro 2017 i5, 8GB RAM Type Cover: Signature Type Cover - Burgandy Hi, so my surface pro 4 keyboard trackpad has been having some issues. OS Version is Windows 10 Pro 1803 (OS Build 17134. cdmgexcy ghwzanss soohyt srpylup plac hgtdnkn eiii tysqcfbh syyx vpeck